Cancellation and Refund Policy
Last updated: 15 October 2026
This policy explains how you can cancel your KaajDar subscription and when we refund fees. It applies to the subscription your business pays KaajDar. KaajDar is operated by Muhammad Aaqib (sole proprietor).
1. What you pay for
KaajDar is software provided as an online service. There is no physical product, so there is nothing to ship or return. You pay a subscription per active shop, monthly or yearly, as set out in our Terms of Service. We may offer a new business a free trial, once, and nothing is charged during it.
2. Cancelling your subscription
- You can cancel at any time by not paying your next invoice, or by asking us at support@kaajdar.com.
- Your access continues until the end of the period you have already paid for. After that, your business becomes read-only: your records are kept and you can still view them, and full access returns if you pay again.
- We never charge you automatically, so cancelling does not need any action to stop future charges.
3. Refunds
Fees are generally non-refundable once a paid period has started. We will refund:
- a payment made twice for the same invoice;
- a payment charged for the wrong amount, for the difference; and
- any other payment where we decide a refund is fair, for example when the service was unavailable for a long time. A refund of this kind ends access for the refunded period.
4. How to request a refund
Email support@kaajdar.com within 30 days of the payment with your business name, the invoice number and the reason. We reply within 5 working days. Approved refunds are returned to the account or card the payment came from within 14 working days of approval. Your bank or payment provider may take longer to show it.
5. Payments to tailor shops
Shops that use KaajDar record payments from their own customers in the app. That money is paid to the shop, not to KaajDar, so refunds for an order are between the customer and the shop. Please contact the shop directly.
6. Contact
Questions about this policy? Contact us at support@kaajdar.com.